With more than 40 years worth of experience working with international research agencies, we've learned so much:

• How important those on-the-spot, consistent and inspiring insights are

• How challenging it can be juggling nervous clients and patchwork local research teams

• How painful those moments of doubt or silence can be when you spend hours in a dark room or in front of your computer

• And how fulfilling a project treated as an interactive project everyone's totally engaged in can actually be